FAQs

With Gamer, you play together with friends, family or colleagues in an exciting tournament. You can split up into teams or play everyone against everyone else.

During a visit, each of you will compete in several duels. A duel is a 1-on-1 in one of our many games of skill, sport, knowledge, tactics or speed.

At the end, the winning team or tournament winner is crowned!

The duration of your visit depends on the number of duels. You can choose how many duels you play when booking. 

A tournament with 7 duels lasts around 75 to 105 minutes. However, you can of course take more time or extend it at the end.

It is best to plan your arrival 10 to 15 minutes before the start of the visit.

In principle, there are no breaks between games. Once you have finished a game, we will automatically assign you a new game and a new opponent. You then move directly from one game room to the next.

However, you can of course take a break at any time between two games to have a drink or go to the toilet. Our system will automatically put you on pause after a few minutes. As soon as you want to continue playing, simply click on the appropriate button in our app.

Of course, there are also situations in which all your nearest opponents are still playing, in which case you will be given a short break between two games.

If this is your first time with us, we recommend that you play 6 to 9 games. You will realize that you have already experienced so much that you will be positively exhausted.

We deliberately have more games on offer so that you can come back a second time. So don’t stress: Gamer is not about experiencing everything at once.

You’re a few minutes late? That’s no problem at all. If you are more than 10 minutes late, use the link in our reminder email to report the delay.

Depending on how busy we are, we may have to shorten your visit if you are 20 minutes late.

You’ll have the best experience if everyone brings a charged smartphone. 

Up to 3 player can also use a smartphone together. 

No app needs to be installed for the visit. We offer free internet access via WLAN.

As far as possible, everyone always plays at the same time. However, as we always form the duels from two players, it is naturally the case that one player has a bit of a wait if the group size is odd.

However, you will notice that this is not a bad thing at all. You can recover a little more between two duels. We know from our surveys that a visit with e.g. 3 players is just as much fun as with 4 players.

You will get some exercise during our games. But you can’t expect competitive sport.

We recommend comfortable clothing and shoes. If you are ambitious, it is best to dress sportily.

Here you can see an overview of our games.

We always assign games to you automatically so that you can play as many different games as possible, but also have as little waiting time as possible.

However, you can change your next game at any time.

In addition, we give you the option of blocking physical games (e.g. for pregnant women) or games that are difficult for colorblind people.

We never mix visits!

Even if other groups play in our location at the same time, you will only ever play against other players from your group in your tournament and in the games.

You are not alone in the store during your visit. There will also be other groups playing at the same time.

However, we never mix visits. You will only ever play against other players from your group in your tournament and in the games.

The team with the most duel victories wins the tournament at the end.

If two teams have won the same number of duels, the team with the highest average power score wins.

At the end of your duel, we compare your result with all the players who finished the game before you. We use this to calculate your power score for the duel.

If you are better than 50% of all players ever, you will receive a power score of 50.

If you are better than 90% of all players ever, your power score will be 90.

The sum of your best Powerscores in each game is your overall Powerscore for our ranking.

If you want to play more matches outside of a tournament, you can earn or buy coins to do so.

A duel with two players costs 20 coins, i.e. 10 coins per person.

You can request a new password here:

https://www.gamer.jetzt/users/password/new

You can login or sign up here:

https://www.gamer.jetzt/users/sign_in

At the bottom of the registration page you will also find an option to register without email.

If you have any further questions, please send us an e-mail to the appropriate address: 

General: service@gamer.jetzt
Berlin: berlin@gamer.jetzt
Bielefeld: bielefeld@gamer.jetzt
Braunschweig: braunschweig@gamer.jetzt
Cologne: koeln@gamer.jetzt
Dortmund: dortmund@gamer.jetzt
Düsseldorf: duesseldorf@gamer.jetzt
Kiel: kiel@gamer.jetzt
Lüdenscheid: luedenscheid@gamer.jetzt
Tilburg: tilburg@gamer.jetzt
Troisdorf: troisdorf@gamer.jetzt
Würzburg: wuerzburg@gamer.jetzt
Zurich: info@actionworld.ch

Our location is air-conditioned.

You will find plenty of lockers and a checkroom in our location

 Unfortunately, we do not have changing rooms. However, you can change in the toilet if in doubt. 

We do everything indoors. So we’re there for you whatever the weather.

There is free WLAN for you in our store

Public Transport
You can reach us on foot in 12 minutes from Troisdorf train station. Or you can take one of the bus lines 501, 503, 507 or 508 to the Troisdorf Ursulaplatz stop.

By car
We recommend parking directly in the Happy Franky parking garage. Please remember to stamp your ticket at the Happy Franky ticket office on Saturdays & Sundays. Then you pay 2 EUR less per hour.

Address
Inside Happy Franky, Kölner Str. 2, 53840 Troisdorf

Would you like to apply for a job with us? Then send your documents to helena@gamer.jetzt.

A visit with us works with any group size!

However, as we always form the duels from two players, it is naturally the case that one player will have to wait a little if the group size is odd.

However, you will notice that this is not a problem at all. You can recover a little more between two duels. We know from our surveys that a visit with 3 players, for example, is just as much fun as with 4 players.

Before the start of the tournament, you divide yourselves into teams of the same size using our app.

In our experience, small teams are the most fun. Or you can play directly against each other.

You are welcome to bring someone with you to just watch. But please no more than 2-3 people per visit.

You are welcome to join us from just two players and receive a fully-fledged experience

We recommend a minimum age of 10 years.

There is no upper age limit - as long as the participants feel comfortable and are fit enough to actively participate, everyone is welcome!

Pregnant women are very welcome.

We even offer a special option for pregnant women to block all physical games when registering.

Overweight players are very welcome.

If you don’t want any physical games, you can block them directly when you register.

Some of our games are designed for standing players. Some of our branches also have stairs without elevators.

It is therefore best to send us an email to service@gamer.jetzt before you book. Then we can talk about how we can adapt a visit to your individual needs.

The entire visit is possible in German, English or Dutch.

In mixed groups, everyone receives the visit in their own language. If two players who do not speak the same language play against each other, the duel is played in English.

Minimum age - We recommend a minimum age of 10 years.

Adaptation to age - If a child up to and including the age of 12 takes part in a duel, a significantly simplified “Kids” difficulty is automatically played. If a child up to and including the age of 15 takes part in a duel, a slightly simplified “Teens” difficulty is automatically played.

Supervision of children’s birthday parties - We recommend that a supervisor is present during the entire visit if the children are under 12 years of age. The supervisor does not need to participate in the games.

Toddlers - You are welcome to bring a toddler. However, you must be aware that it can be very loud in our store for long periods of time.

Dogs can be brought along in an emergency. However, we recommend contacting service@gamer.jetzt again so that it is not too full.

All bookings with Gamer are initially reservations. This means that you can cancel them at any time.

Please note, however, that we also offer ticket types where you have to pay before your visit or where you can no longer cancel free of charge after a certain day.

You can find all information about the tickets in the ticket selection in the booking process.

You can pay online by credit card, Paypal and instant bank transfer. On site you can pay with cash, EC and credit card.

The prices for your visit depend on various parameters:

1) We adapt the processes and content of our experience to the target group. That’s why we have different prices for friends, families, team events, students or JGAs.

2) Some types of ticket allow you to cancel at any time free of charge and only pay on site. These tickets cost a little more.

So there is no one price at Gamer. Just click through the booking process to find out how much your visit will cost.

We will be happy to provide you with a non-binding offer. You can put together the offer yourself here:

Create non-binding offer

You can change your booking yourself at any time, e.g. to change the number of players. Simply use the link in the email for your booking.

The email will also tell you whether and for how long you can still change your booking free of charge.

Unfortunately, you cannot currently change the visit time yourself. Simply cancel the visit and book again or send us a message to service@gamer.jetzt

You can cancel your visit at any time. Simply use the link in the email for your booking.

In the email, you will also find a note as to whether your cancellation is still free of charge.

If you have paid too much for no reason, simply send us a message to service@gamer.jetzt and we will refund your money.

My voucher does not work
All vouchers must still be valid and have not yet been used. In addition, there are some vouchers with additional conditions on the number of players in the visit or the branch of the visit.

Use multiple vouchers
You can also add several vouchers one after the other when booking. Please note, referral vouchers cannot be combined with other vouchers.

Use vouchers pro rata
Vouchers cannot be used pro rata. However, we can split your voucher for you. Simply send us a message.

Buy voucher
You can buy vouchers here

We will of course issue you with an invoice after your visit. You can retrieve this yourself on the page for processing the visit. You will find the link in the booking email.

Are you a corporate customer? Then we will send you an email immediately after the visit to create an invoice.

Would you like an invoice before your visit? Then please send us a message to service@gamer.jetzt

Immediately after your booking, we will send you an email with the code for your visit. You will need this code to become part of the visit after registering.

As soon as you are part of the visit, you will also have access to a link & QR code with which other players can register directly without a code.

Use our booking calendar to view available dates:

Open booking calendar

If your desired time is not available, then…

a) we are already fully booked. Use our waiting list and we will let you know if the time becomes available again.

b) the time is outside our opening hours.

c) we have not yet opened our booking for this time. Write us a message or come back in a few weeks.

If the whole month is not yet bookable, then we have not yet opened the booking for this time.

Just write us a message or check back in a few weeks.

If your desired date is booked, you can put your name on the waiting list. You will find the link to the waiting list below the possible start times.

To add your name to the waiting list, all you have to do is enter the period in which you can start.

If you are on the waiting list, we will send you an email as soon as a start time becomes available within your time period (e.g. because another group has canceled).

For groups of 12 or more players, we also offer appointments outside our opening hours

We also recommend that you book an appointment online in advance for a spontaneous visit. This is also possible at short notice.

That way you can be sure that we really do have space for you and that we are open.

We currently have a maximum capacity of 32 players at the same time.

If you are a larger group, just write us a message and we will see together if there is a solution to accommodate you.