FAQs

The duration of your visit depends on the number of duels. You can choose how many duels you play when booking. 

A tournament with 7 duels lasts around 75 to 105 minutes. However, you can of course take more time or extend it at the end.

In principle, there are no breaks between games. Once you have finished a game, we will automatically assign you a new game and a new opponent. You then move directly from one game room to the next.

However, you can of course take a break at any time between two games to have a drink or go to the toilet. Our system will automatically put you on pause after a few minutes. As soon as you want to resume playing, simply click on the appropriate button in our app.

Of course, there are also situations in which all your nearest opponents are still playing, in which case you will be given a short break between two games.

If this is your first time with us, we recommend that you play 6 to 9 games. You'll realize that you've already experienced so much that you'll be positively exhausted. 

We deliberately have more games on offer so that you can come back a second time. So don't stress: Gamer is not about experiencing everything at once.

You're a few minutes late? That's no problem at all. If you are more than 10 minutes late, please use the link in our reminder email to report the delay.

Depending on how busy we are, we may have to shorten your visit if you are 20 minutes late.

You will have the best experience if everyone brings a charged smartphone. 

Up to 4 players can also use a smartphone together.

No app needs to be installed for the visit.

As far as possible, everyone always plays at the same time. However, as we always form duels from two players, it is naturally the case that one player has to wait a little if the group size is odd.

Yet, you will notice that this is not a bad thing at all. You can recover a little more between two duels. We know from our surveys that a visit with e.g. 3 players is just as much fun as with 4 players.

You will get some exercise during our games. But no competitive sport awaits you.

We recommend comfortable clothing and shoes. If you are ambitious, it is best to dress sportily.

Here is an overview of our games in Würzburg.

We always assign games to you automatically. We try to optimise the allocation so that you can play as many different games as possible, but also have as little waiting time as possible.

However, you can change your next game at any time. In addition, we give you the option of blocking physical games (e.g. for pregnant women) or games that are difficult for colorblind people.

We never mix visits. Even if other groups play in our location at the same time, you will only ever play against other players from your group in your tournament and in the games.

You are not alone in the location during your visit. There will also be other groups playing at the same time.

However, we never mix visits. You will only ever play against other players from your group in your tournament and in the games.

The team with the most duel wins wins the tournament.

If two teams have won the same number of duels, the team with the highest average power score wins.

At the end of your duel, we compare your result with all the players who finished the game before you. From this we calculate your power score for the duel. 

If you are better than 50% of all players ever, you will receive a power score of 50. 

If you are better than 90% of all players ever, your power score will be 90. 

The sum of your best Powerscores in each game is your overall Powerscore for our ranking.

If you want to play more duels outside of a tournament, you can earn or buy coins for this. 

A duel with two players costs 20 coins, i.e. 10 coins per person.

Our location in Würzburg is air-conditioned

You will find plenty of lockers and a wardrobe in our branch in Würzburg

Unfortunately, we do not have changing rooms in Würzburg. However, you can change in the toilet.

We do everything indoors. So we're there for you whatever the weather.

There is free wifi for you in our location

Public transport
You can reach us directly via the main train station. From there it's less than a 5-minute walk.

Car
There are some free customer parking spaces on site. In addition, there is free parking on Bismarckstraße. If it doesn't work out there either, there is paid parking on the Posthallen area.

A visit with us works with any group size!

However, as we always form the duels from two players, it is naturally the case that one player will have to wait a little if the group size is odd.

However, you will notice that this is not a problem at all. You can recover a little more between two duels. We know from our surveys that a visit with 3 players, for example, is just as much fun as with 4 players.

You are welcome to bring someone with you to just watch. But please no more than 2-3 people per visit.

Before the start of the tournament, you divide yourselves into teams of the same size using our app.

In our experience, small teams are the most fun. Or you can play directly against each other.

You are welcome to join us from just two players. You will receive a fully-fledged experience.

We recommend a minimum age of 10 years. 

There is no upper age limit - as long as the participants feel comfortable and are fit enough to actively participate, everyone is welcome!

Pregnant women are very welcome here.

We even offer a special option for pregnant women to block all physical games when registering.

Overweight players are very welcome here.

If you don't want to play physical games, you can block them directly when you register.

Some of our games are designed for standing players. Some of our locations also have stairs without elevators. It is therefore best to write us an email to service@gamer.jetzt before you book. Then we can talk about how we can adapt a visit to your individual needs.

The entire visit is available in German or English.

In mixed groups, everyone receives the visit in their own language. If a German and English player play against each other, the duel is played in English.

Minimum age
We recommend a minimum age of 10 years.

Supervision for children's birthday parties
We recommend that if the children are under 12 years of age, a supervisor should be present during the entire visit.

Infants
You are also welcome to bring a small child. However, you must be aware that it can be very loud in our store for long periods of time.

Dogs can be brought along in an emergency. However, we recommend contacting service@gamer.jetzt again so that it is not too full.

All bookings with Gamer are reservations. This means you can cancel them at any time.

Please note, however, that we also offer ticket types where you have to pay before your visit or where you can no longer cancel free of charge after a certain day. 

You can find all information about the tickets in the ticket selection in the booking process.

You can pay online by credit card, PayPal and Sofort bank transfer. You can pay on site by cash, debit and credit card.

The prices for your visit depend on various parameters:

1) We adapt the processes and content of our experience to the target group. That's why we have different prices for friends, families, team events, students or bachelor parties.

2) We adapt our prices to demand. If you come at our peak times (e.g. on Saturday afternoon) you pay a little more, at off-peak times (e.g. during the week) it is cheaper. It's also worth booking early.

3) Some types of ticket allow you to cancel at any time free of charge and only pay on site. These tickets cost a little more.

So there is no one price at Gamer. Simply click through the booking process to find out how much your visit will cost.

We gladly make you a non-binding offer. Simply send us a message.

You can change your booking yourself at any time. Simply use the link in your booking email.

The email will also tell you whether and for how long you can still change your booking free of charge.

Unfortunately, you cannot currently change the visit time yourself. Simply cancel your visit and book again or send us a message to service@gamer.jetzt

You can cancel your visit at any time. Simply use the link in the booking email.

The email will also tell you whether your cancellation is still free of charge.

However, if you have paid too much for no reason, simply send us a message to service@gamer.jetzt and we will refund your money.

My voucher does not work
All vouchers must still be valid and have not yet been used. In addition, there are some vouchers with additional conditions regarding the number of players in the visit or the location of the visit.

Use multiple vouchers
You can also add several vouchers one after the other when booking.

Use vouchers pro rata
Vouchers cannot be used pro rata. However, we can split your voucher for you. Just send us a message.

Of course, we will issue you an invoice after your visit. You can retrieve it yourself on the page for editing your visit. You will find the link in the booking email.

Are you a corporate customer? Then we will send you an email immediately after the visit to create an invoice.

Would you like an invoice before your visit? Then please send us a message to service@gamer.jetzt

Immediately after your booking, we will send you an email with the code for your visit. You will need this code to become part of the visit after registering.

As soon as you are part of the visit, you will also have access to a link & QR code with which other players can register directly without a code.

Use our booking calendar to view available dates

If your desired time slot is not available, then...

a) we are already fully booked. Use our waiting list and we will let you know if the time becomes available again.

b) the time is outside our opening hours.

c) we have not yet opened our booking for this time. Send us a message or come back in a few weeks.

If the entire month is not yet bookable, then we have not yet opened the booking for this time. Just write us a message or come back in a few weeks.

If your desired date is booked, you can join the waiting list. You will find the link to the waiting list below the selection of possible start times. 

To put yourself onto the waiting list, you just have to provide a time period in which you can start. 

Once you are on the waiting list, we will send you an email as soon as a start time becomes available within your time period (e.g. because another group has cancelled).

We recommend that you also book an appointment online in advance for spontaneous visits. This is also possible at short notice.

This way you can be sure that we really do have space for you and that we are open.

We currently have a maximum capacity of 38 players at the same time in Würzburg.

If you are a larger group, just send us a message and we will see if we can find a solution to accommodate you.